Lingio report unveils key challenges of employee retention, engagement, and compliance in frontline services

A new report from AI-powered skills training platform Lingio has revealed the challenges of high turnover and skills shortages in the deployment of frontline workers in a range of sectors, including hospitality, transportation, cleaning, and healthcare.

According to the report, ‘State of frontline worker training‘ frontline organisations are focusing on three top priorities. At 71 per cent the top priority is in improving employee retention and reducing turnover to maintaina skilled and steady workforce. This involves offering career development opportunities and creating a positive work environment.

Secondly 64 per cent said that leadership management is a key priority. Training managers effectively can enhance their ability to lead and support their teams, cultivating a more motivated and committed workforce. Lastly, 57 per cent believe boosting employee engagement is crucial for improving morale and productivity.

Commenting on the report findings, Yashar Moradbakhti, CEO Lingio said: “Upskilling is the smartest way to reduce staff turnover. Strong evidence suggests that staff will remain in their roles longer if their employers invest in upskilling. On top of improved retention, you will achieve productivity gains, better engagement, and reduced risk for noncompliance at a very attractive cost. It’s a no-brainer.”

The ‘State of the Frontline Training’ covers insights from interviews and surveys with HR and L&D managers in the UK and US, from hospitality, facility management and other frontline heavy industries, about their biggest challenges, pain points, training needs and training challenges.

Some further insights from the report include:

• Top training pain point: Scheduling time for employees to do training (75 per cent) followed by time spent on creating courses (40 per cent)
• Top pain points: Budget constraints, high staff turnover and recruitment & onboarding costs.

Speaking about time and budget constraints and how AI training can help meet this demand, Moradbakhti said: “HR departments in frontline industries struggle to find the time and resources to invest in staff training and engagement efforts, as they are already swamped with recruitment, onboarding, and admin. This ultimately hurts performance and employee retention. The good news is that AI can take away the heavy lifting from HR departments, allowing them to free up time to focus on their employees’ training and development.

“At Lingio, we provide stretched HR departments with the capability to deliver immersive and gamified learning experiences, even on a tight budget. With our AI Training Platform, mobile-based courses can be created in minutes instead of weeks, providing impactful training for workers on the go.”