The role of a drainage provider: how Metro Rod support facility management companies and their customers

Drainage problems cause headaches for facility management providers and their customers alike. Bad smells from sewers, surface water flooding in car parks and facilities that are rendered out of use are disruptive, affect a company’s reputation and lead to loss of earnings.

Sodexo, one of the UK’s leaders in facilities management service providers, is continually seeking to maximise the efficiency of its clients’ premises and enhance the performance of their assets. It was seeking a drainage provider that could place its customers’ priorities first and provide a one-stop shop service of support from a central location.

In 2006, Metro Rod was appointed to provide a preventative drainage solution in a single region and over the last 15 years, the partnership has evolved. Metro Rod is now responsible for delivering a national portfolio of drainage services on behalf of Sodexo including drain solutions, pump station maintenance, plumbing and 24/7 emergency call out support.

As part of the contract, Metro Rod also provides Sodexo with regular routine drain maintenance as a preventive measure on their sites, cleaning drains, emptying interceptors and many other services which minimise the likelihood of disruption for its customers.

James Wood, Senior Category Manager, at Sodexo UK & Ireland said: “From the start of our relationship, Metro Rod quickly became a preferred supplier of Sodexo. The team’s reactive and planned maintenance work on-site is of a high quality.

“Having drainage, plumbing, tankers and now pumps provided by one company helps us manage the supplier relationship. If there’s a problem, we only need to make one phone call to one person and everything is put into motion to address it.”

In partnership with Sodexo, Metro Rod has businesses of all shapes and sizes across the UK to overcome their drainage challenges, meeting on average over 90% of SLAs, with an excellent first-time fix rate.

James added: “The length and strength of our relationship speaks volumes about how we work together with Metro Rod, with the portfolio of services we take from them having increased by 20% over the past three years. We continue to be impressed by the service provided by Metro Rod in the delivery of a comprehensive, quality drainage and pump solution.”

For more information on Metro Rod’s services for facilities managers, call us today on 01625 507945 or visit www.metrorod.co.uk.

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