FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Sewell Facilities Management has been appointed by retailer, Heron Foods, to provide reactive maintenance for its stores across Yorkshire and Lincolnshire.
Sewell FM will be on hand to respond to requests for maintenance assistance for 86 of Heron Foods’ 325 stores, across the two counties.
As well as reacting to urgent issues, such as problems with doors, plumbing and lights, technicians will also be completing small maintenance projects, including retiling and small shop repairs.
A quick response time is essential for the retail sector, as even minor problems mean that a shop can’t open to customers, meaning lost revenue.
Antony Coulam, Senior Facilities Manager at Heron Foods said: “From the team who manage the calls, to the teams delivering the reactive repairs, everyone at Sewell Facilities Management understands our needs and delivers the service with professionalism, courtesy and pride. Working with Sewell Group for our reactive maintenance is easy.”
Katie Crosby, Business Manager at Sewell FM said: “It’s been fantastic to work with such a significant retailer as Heron, and our technicians are really enjoying the wide variety of jobs that are coming their way from the Yorkshire and Lincolnshire stores. Having managed maintenance for our own chain of forecourt convenience stores, we understand how retailers work and how important it is for stores to get fast reactions to maintenance issues, and we’re looking forward to working with Heron to make sure their stores are always open for business.”
