Home / Contract wins and partnerships / Lancer Scott lands hard FM university deal

Lancer Scott lands hard FM university deal

Bristol-headquartered Lancer Scott Facilities Management has secured the hard FM Services contract for the University of the West of England (UWE Bristol) after intense competition.

The contract award marks a significant milestone in the company’s long-standing relationship with the university, having partnered with UWE Bristol through its fit-out team over the years.

Director of Estates and Facilities at UWE Bristol, Chris Abbott, said: “Lancer Scott demonstrated a strong alignment and synergy to our values and understanding of our business through their successful delivery of a number of significant key projects to date. We felt that they demonstrated a culture of authentic partnering which is very important to us as we want to build a relationship around trust and collaboration. We see them being integral to our overall Estates vision and success as a university as we navigate through the years ahead.”

Lancer Scott’s role at UWE Bristol goes beyond maintaining physical infrastructure, with the company saying it is dedicated to ensuring the wellbeing of students, staff, and visitors by creating a safe, sustainable, and efficient campus that enhances the overall university experience. It also aims to achieve net zero carbon emissions by aligning its services with UWE Bristol’s vision of a sustainable future.

Dan Knight, Managing Director FM, for Lancer Scott said: “This contract award from UWE Bristol further strengthens our position in the provision of Hard FM services to the Higher Education Sector. We were able to demonstrate value to UWE Bristol through our understanding of their requirements and through our people, systems and processes which, combined with our strong sense of purpose, local provision and commitment to high performance, resulted in a compelling delivery solution. We look forward to developing our collaborative relationship with UWE Bristol through the contract term and beyond.”

Webinar: Using AI learning to improve frontline staff engagement

Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.

Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.

For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.

To register for the webinar taking place on 11 September at 11:00 am click here.

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