FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Global real estate software solutions business, MRI Software, has completed its acquisition of Capita One, a subsidiary of UK-listed Capita plc, following the announcement of the landmark deal in July.
The acquisition is poised to meet rising demand for technology that enables the public sector to keep pace with compliance requirements and regulatory change. In acquiring Capita One, MRI gains additional capabilities that complement its existing public sector offering for customers in the UK. Capita One’s solutions for education, tax calculation and collection, benefits administration and housing align well with MRI’s solutions for social housing management and local government, with the shared aim to simplify compliance, property management, accounting, operations and resident services.
Patrick Ghilani, Chief Executive Officer of MRI Software, said: “We believe technology innovation plays a key role in creating safe, thriving communities, and we look forward to helping local authorities and social housing providers drive efficiencies and reduce complexity through combined offerings from MRI and Capita One. Our open and connected approach to software strives to equip clients with flexible solutions that evolve as requirements change.”
Jon Peart, Managing Director, Capita One added: “This acquisition presents an opportunity for Capita One clients to benefit from MRI’s successful track record of supporting the public sector. We are excited about the opportunity this will present to Capita One clients as part of the MRI family.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
