FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Eptura’s 2024 Workplace Index report, which samples anonymous user data from more than 5,000 companies among its global customer base, including an analysis of over 19,000 buildings, has found that businesses are on a journey of digitally connecting their people, workplaces, and assets to create one unified service that delivers efficiencies in costs, adds value in effective operational processes, and creates a superlative employee experience.
When it comes to implementing any worktech solution, there are four stages of evolution.
Stage 1: Non-digital —– Point solution —–〉 Single digital
Stage 2: Single digital —– Bundle solution —–〉 Multiple digital
Stage 3: Multiple digital —– Integrated solution ——〉 Platform
Stage 4: Platform —– Single data view solution ——〉 Ecosystem
According to Eptura, many businesses are now seeing real value in digitising and connecting their facility and asset management systems, with most revenue-generating asset businesses having implemented single or multiple digital solutions.
To throw new light onto the global worktech landscape, Eptura as part of its research, also conducted an independent research survey that explores the digitally connected worktech stages, challenges, and aspirations of 200 organisations worldwide.
Moving ahead with Asset Management:
Top three tech implementations in the next 12 months are:
- Data analytics
- Integrated platform
- Work order integration
The main barriers to digitally connecting assets were cited as siloed functions and incomplete data.
“Global leaders recognise the significant value that connected workplaces bring to their operations, impacting employee experiences, building management, and asset handling,” said Brandon Holden, CEO of Eptura. “These elements cannot be effectively managed in isolation, prompting businesses to adopt integrated platforms for a comprehensive view of their data. With workplace attendance stabilising, our focus is now on enhancing operational efficiencies, optimising processes, and improving the overall workplace environment for employees.”
To find out more on the value of integrated solutions for managing revenue-generating assets download the report here.
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
