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The IWFM 2024’s Awards, which took place on Monday 14 October at JW Marriott Grosvenor House London, included the inaugural announcement of the Deborah Rowland Scholarship’s awardees to TJ Robinson and Paige Watts, which were presented by Deborah Rowland in person.
The impact award categories, spanning workplace experience, change management and technology celebrated 19 winners from 95 finalists – including organisations, initiatives and professionals – that had demonstrated excellence.
Hosted by actor, writer and comedian Stephen Mangan, around 900 attendees met to network, share sector insights and celebrate substantial progress over the year, both nationally and internationally. Around 50 judges comprised this year’s independent panel, chaired by Mark Griffiths and supported by Sarah Hodge.
IWFM Chair Mark Whittaker said ‘(the Awards) recognise and celebrate our profession’s work, namely the outstanding professionals who push our sector forward to achieve excellence and recognition for the critical services we provide.’
Reflecting on the Awards, IWFM CEO Linda Hausmanis stated:
“As we’ve reviewed the finalists, several key themes have emerged that truly reflect the heart of our profession. Whether it’s the crucial role of workplace and facilities management in benefiting both people and buildings, the power of innovation in driving organisational change, or the focus on making a positive social impact—both within and beyond our organisations—the common thread tying it all together is dynamism. It’s about seizing the initiative and delivering excellence across the broad remit of our profession.
“I was delighted to see some of our sector’s brightest talent there, including our inaugural Deborah Rowland Scholarship awardees. I’d like to extend my warmest congratulations to TJ and Paige as they begin their exciting journeys, and I wish them the very best as they progress from here.
2024 IWFM Impact Awards Winners
The Deborah Rowland Scholarship
Winners: TJ Robinson, Paige Watts
Workplace Experience: Office/Corporate Environment
Sponsored by Iron Mountain
Winner: AI-powered insights: our holistic workplace experience game-changer, Audiem and NatWest Group
Workplace Experience: Non-office/Corporate Environment
Winner: Project Alchemy, The Glenmorangie Company
Positive Climate Action
Winner: Jones FM & Chiswick Park Enjoy Work
Highly commended: BMS Centralisation & Optimisation, Mitie & DWP
Positive Climate Action – Towards Net Zero
Sponsored by CEF
Winner: Decarbonising Essex. A step closer to reaching Net Zero Carbon Emissions, Mitie
Social Value
Sponsored by Waste to Wonder Worldwide
Winner: Period Dignity Campaign, TOTM & Teesside University
Highly commended: CRED Programme, Amey
Excellence in Customer Experience
Winner: Streamlining Customer Experience with Integrated Insight and Feedback, JPC by Samsic
Equity, Diversity and Inclusion Initiative
Sponsored by Equans
Winner: Inclusive Design Initiative, Claremont Group Interiors
Change Management
Winner: Project Libra, Lloyds Banking Group
Highly commended: Pareto FM & Horiba Mira
People Development and Talent Retention
Sponsored by Moston
Winner: Women in Leadership Programme, Equans
Wellbeing
Sponsored by Waste to Wonder Worldwide
Winner: Project Alchemy, The Glenmorangie Company
Highly commended: Hidden Workers initiative, LGIM & FM Partners
Product or Service Development
Winner: Dynamic Workplace, Bidvest Noonan
Technology
Sponsored by Jones FM
Winner: Extended Reality (XR) – Augmented Reality Maintenance Management (ARMM), Kai Shing Management Services – International Commerce Centre
Collaboration
Winner: An FM collaboration, Equans UK & Ireland & Manchester City Council
Best SME Led Innovation
Sponsored by Waste to Wonder Worldwide
Winner: Hauling the sector into the 21st century, DMA Group & BiO®
Team of the Year: Public or Third Sector
Sponsored by Tork
Winner: Education FM Team, Barry Turner and Son
Highly commended: St. Vincent’s University Hospital Team, Bidvest Noonan
Team of the Year: Private Sector
Sponsored by PTSG
Winner: Ops Team, Sewell Facilities Management (part of the Sewell Group)
Highly commended: Customer Experience Team, GPE
IWFM Newcomer of the Year
Sponsored by 14 Forty
Winner: Brooke Whitman, CBRE
IWFM Manager of the Year
Sponsored by Thomson FM
Winner: Michael Ajewole, JPC by Samsic
Frontline Heroes
Sponsored by Kier Places
Winner: King’s Cross Security Team, Bidvest Noonan
