JLL bolsters workplace management business

JLL has announced the strengthening of its Workplace Management business to tackle unprecedented and complex challenges facing organisations surrounding rising costs, their real estate portfolios, sustainability, attracting and retaining talent, and more.

JLL has combined facilities management, technical services, energy and sustainability, and experience and occupancy under its new dedicated Workplace Management (WPM) sub-business line in Real Estate Management Services (REMS), as it looks to address these challenges head on.

Led by Paul Morgan, COO of Work Dynamics, WPM brings together approximately 51,000 facilities management, engineering, experience and mobile technical specialists who can safely and expertly address the dynamic needs of modern organisations and drive greater value for JLL clients.

WPM takes an advisory-led approach and leans on global and local expertise, standardised delivery, insights and integrating state-of-the-art technology to reposition clients’ real estate portfolios as a value driver versus a cost centre. According to JLL’s Future of Work Survey, 48 per cent of respondents globally identified flexibility, agility and resilience as the second most important skill required for commercial real estate to deliver value by 2030.

Neil Murray, CEO, Real Estate Management Services, JLL said: “This streamlined structure will enhance client service while leveraging the full strength of JLL’s integrated capabilities. Under Paul’s stewardship, Workplace Management will drive growth and operational efficiencies, elevate client experiences and foster greater accountability and transparency across our organisation. By embedding our workplace management technology solutions within Workplace Management, JLL has a more holistic view of all functions involved in operating facilities at the highest level and can bring innovation and consistency across regions for our multi-national and global clients.”

Morgan commented: “We aim to empower our clients’ core businesses by dynamically and efficiently managing their facilities through safeguarding uptime, maximising productivity, prioritising occupant wellbeing and experience, and providing energy and cost saving strategies and sustainability solutions. By driving greater consistency through a more modular delivery, we will be able to scale the business and provide higher quality and resiliency for our clients.”

Morgan selected a group of leaders to collaborate on solutions that drive results for clients and oversee specific segments of the WPM ecosystem:

• Christian Whitaker, Global Head of Technical Services and Sustainable Operations (TSSO), leads JLL’s integrated maintenance, engineering, energy and sustainability services across critical and common environments.
• Tim Eldridge, Global Head of HSSEQ (Health, Safety, Security, Environment, and Quality), drives compliance and our culture of safety first and dedication to quality.
• Tim Bernardez, Global Head of Workplace Management Technologies, drives the development of technology-enabled solutions and roadmaps to enhance operational efficiency and improve service delivery. He is also responsible for growing the FM SaaS business, including Corrigo, the world’s leading facilities management CMMS platform, and JLL Marketplace.
• Gabriela Stephenson, Head of Workplace Management Transformation, oversees large-scale organisational change initiatives and leverages data analytics and industry best practices to identify areas of improvement across WPM sub-business line and accounts, in addition to responsibilities as the WPM lead for Canada.
• Peter Jones, Michael Thompson and Sean Greig lead WPM for EMEA, Americas and the Asia Pacific regions respectively, overseeing their regions’ WPM teams to enhance performance and deploy future capabilities to drive growth.
• Wei Xie, Head of Workplace Management Research and Strategy, is responsible for analysing market trends, determining growth and differentiation opportunities and identifying key industry disruptors to drive the future direction of WPM.