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Following landmark contract wins and a 96 per cent client retention rate in FY24, the business says it is well positioned for accelerated growth while maintaining world-class service delivery.
The company commenced the year by expanding its Transport for London cleaning contract to include mechanical and electrical (M&E) services for the London Underground. Additional contract wins, including extended partnerships with major global retailers and corporate real estate giants, highlight ABM’s role as a trusted partner.
To sustain this momentum, Business & Industry Managing Director Campbell Murdoch has introduced a refined leadership structure designed to drive innovation, enhance efficiency, and support customer-centric solutions. Under the leadership of Richard Sykes, SVP and President for ABM UK & Ireland, the B&I team is committed to elevating service standards and delivering measurable value.
Murdoch commented: “It has been an incredible year for the business, but while we’ve achieved significant milestones, this is just the beginning. The new team structure supports our focus on unparalleled service and building the business for the benefit of our customers. By leveraging technology and data-driven solutions, we aim to enhance efficiency, elevate customer experiences, and continue our rapid growth with confidence.
“With customers increasingly looking for multi-service solutions, one of the team’s main focusses will be the development of best-in-class ABM Performance Solution (APS); replacing passive, cost-centred facility management with a strategic model that’s proactive, customised and data-driven.”
David Donovan is focussed on soft service delivery, ensuring seamless delivery for key clients such as Transport for London. Tony Hampson, who joined in 2024, heads Technical Solutions—a critical growth pillar designed to enhance the technical service capabilities available to customers. Working alongside Commercial Director Nicolas Nothard and his team, ABM states their collective expertise ensures a customer-first approach.
Further moves include the promotion of Lewis Cannell to Head of Critical Solutions. With the UK government’s commitment to rapidly expanding data centre infrastructure under its AI Opportunities Action Plan, ABM is well-positioned to support customers through this period of rapid growth. ABM’s Critical Solutions business already maintains 4.5 million square feet of data centre space annually and supports more than 600 large-scale facilities. Cannell and his team have demonstrated exceptional service, delivering Critical Solutions’ most successful year in FY24. Recent successes include securing new partnerships with Iron Mountain, and a leading owner, operator, and developer of large-scale, carrier- and cloud-neutral multi-customer data centres across Europe and Asia-Pacific.
Additionally, Adam Baker has been promoted to Security Director, reinforcing ABM’s commitment to delivering integrated, multi-service solutions. Supported by Christos Villiotis — Baker will drive a fresh approach to ABM’s security offering refining service delivery and ensuring seamless security solutions for customers.
Sykes commented: “ABM’s strength lies in its people. Over the past year, the Business & Industry business has worked to shape a leadership team that will continue to drive meaningful change for our clients. Our 96 per cent retention rate speaks volumes about our service quality, and with this new structure, we are poised to take it even further.”
The news follows the launch of ABM’s brand platform ‘Driving Possibility, Together‘. The positioning emphasises ABM’s evolution as a future-focused, innovative client partner, making spaces smarter, modernising infrastructure, and transforming facilities to become more resilient.
On 27 February FMJ will be hosting a webinar in partnership with workplace management solutions provider, Matrix Booking, to discuss the challenges posed by managing hybrid work models, meeting sustainability targets, and dealing with economic pressures, which have long required a fine balancing act for Facilities Managers. This is set to become more complicated this year with the Government announcing plans to allow staff to work more flexibly.
The webinar will bring together the digital experts from Matrix Booking alongside a panel of workplace thought leaders to discuss how FMs can create the perfect balance.
Can’t make it no problem… Simply sign up below and after the webinar has been broadcast, we will send you a link to watch the recording. Register for the webinar by clicking here.
