FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Strengthening its operational structure, Arcus FM has appointed John Donnison as its first Transformation and Mobilisation Director to provide industry-leading onboarding services.
Continuing its rapid growth trajectory, Arcus has seen a number of large-scale mobilisations over the last 12 months.
Donnison has been with Arcus for over two years as Account Director and has led various projects to strengthen customer relations and satisfaction. With a background in transformation delivery and strategic development, he brings over 20 years of experience in leading and controlling large contract mobilisations, strengthening management across accounts, and offering exceptional customer service. As Transformation and Mobilisation Director, Donnison will be leading a new department that will offer enhanced mobilisations across customers’ estates and offering transformational support throughout their contracts.
Speaking about his new role, Donnison said: “It’s been an exciting couple of years to see how Arcus has flourished and continues to grow.
“As a people-driven company, customers are always at the forefront of what we do and I’m excited to expand upon the great work that our teams deliver.”
Stephen Saunders, Chief Operating Officer at Arcus FM commented: “The growth we have seen over the past year has been fantastic and we have seen a number of really intense mobilisations in a short space of time.
“John has been instrumental in providing exemplary customer service and I’m thrilled to be working with him on creating a strategic roadmap that bolsters our services.
“Offering an industry-leading approach to how we manage our contracts is vital to ensuring customer satisfaction and operational excellence. Investing in this area now lays a foundation for continued excellence as we continue to grow.”
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