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How digital self-service can help raise the bar for FM customer satisfaction

In an increasingly competitive space, customer engagement has never been so important – but FM teams that are laser-focussed on efficiency can sometimes lose sight of their customer’s communication preferences. This can lead to situations where, despite exceeding SLA targets, ...

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The right route

Steve McGregor, Group Managing Director, DMA Group argues why apprenticeships are the best route to upskilling the workforce As a sector, we are facing a two-pronged human resourcing challenge. First is a matter of raw numbers. The facilities management and ...

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Attention to retention

John Nugent, Chief Executive, Green & Fortune discusses promoting a career in the service sector and why attention to retention matters The hospitality sector has faced significant challenges in recent years, with up to 200,000 people leaving the industry or ...

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2N takes best-selling intercom TO THE NEXT LEVEL

The innovative enhancements of the 2N® IP Verso 2.0 include a full HD wide-angle camera and adaptive Face Zooming A QR code reader has also been incorporated, an access option which is being requested more and more frequently as a result of ...

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Improving DEI in the facilities management sector

Diversity, equity, and inclusion (DEI) have been increasingly prioritised by employers in the last few years. Research by Glassdoor suggests much of this is in response to employees’ increasing call for evidence that employers are committed to equality. However, the ...

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How can we attract more talent to work in FM?

By Toby Feldman, Marketing Executive at Infraspeak As I wandered around the Facilities Show 2023 in the ExCeL Centre, London, chatting to managers from companies big and small, I asked people: “What is the biggest challenge impacting your operations right ...

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National Healthcare Estates and Facilities Day: The vital role of our healthcare FM and estates team

By Philip Leigh, CEO Health & Care, Sodexo UK & Ireland The second National Healthcare Estates and Facilities Day on June 21 recognises and celebrates our dedicated frontline workforce, our cleaners, porters, security guards, helpdesk operators, maintenance operatives and catering ...

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Purer air

The experts from Dyson Professional on why air purification in the workplace is important this allergy season and how to achieve it Conversations around air pollution and the dangers and health risks attributed to it have been commonplace for several ...

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Radiotek joins global brand CSE Crosscom

Radiotek is delighted to announce that on 1st June 2023 the business became a brand of the global player in critical communications systems, CSE Crosscom. Radiotek, the leader in two-way radio specialises in the event and music industries, will now ...

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Stadium Support Services win four-year, multi-site, facilities management contract with Queens Park Rangers Football Club

London-based Facilities Management company, Stadium Support Services has been appointed to provide a comprehensive range of essential services to both the stadium and training ground for the championship side, including maintenance, match day logistics, and project management. Stadium Support Services ...

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