Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

Ross McCaw, Founder and CEO of OurPeople, shares his best communications practices to keep work processes moving at a time of disconnect and unpredictability The success of the UK vaccine programme means that workers are expected to return to offices ...

An all-new cloud-native private network is a first for a UK offshore wind farm – It will function as a voice and broadband communications network for up to 500 people, plus hundreds of devices and critical technologies needed during the ...

One of the most difficult aspects in dealing with the COVID-19 crisis is communicating with those affected. At this time, field service businesses are engaging in difficult conversations with office staff and field staff. Whether your business is deemed an ...

For FM service providers with large dispersed workforces, staying in contact can be a problem. FM communications specialist Cathy Hayward finds out how different vendors keep in touch with their people The FM sector employs roughly 10 per cent of ...