Facilities management firm, Westgrove Group, has won a new contract for the delivery of cleaning, security, and guest host services at the 1.1m sq ft Kingfisher Shopping Centre in Redditch. The partnership brings together Westgrove with Kingfisher Shopping Centre which ...

Guest services provider, Portico, has been awarded Accredited Learning Department status from The Learning and Performance Institute (LPI) – the only professional body dedicated to workplace learning. The prestigious accolade is given to companies that approach L&D in a forward-thinking ...

Specialist guest services provider, On Verve, has won Silver in the Best Customer Experience category at the UK Business Awards. The UK Business Awards is one of the UK’s key business accreditations and awards, with businesses from a range of ...

Guest services provider, On Verve, has appointed Gabbie Lapompe as its new Head of Operations. The role will see Lapompe managing the company’s London and southern account portfolio, with Director Bianca Angelico continuing to manage the northern contracts for the ...

Bianca Angelico, Director of new guest services provider On Verve tells Sara Bean why it’s important to create an experience designed to meet both guests and employees needs Over the past 18 months, workers have reflected on their pre-COVID work ...

Q: What first attracted you to working in FM, did you have much awareness of the profession? I applied for a job at a local airport and began working at the check-in desk. From there, I moved into a role ...