FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
THE HEALTHCARE SECTOR
In order to meet the stringent hygiene and sanitation needs of healthcare facilities, cleaning companies need to provide rigorous cleaning protocols to deliver effective infection control and to ensure they adhere to regulatory compliance.
We work closely with our healthcare clients to ensure we meet the criteria specified in the National Standards of Healthcare Cleanliness 2021. The standards are based around being easy to use; freedom within a framework; fit for the future; efficacy of the cleaning process; cleanliness which provides assurance; and transparency of results.
MUSEUMS, GALLERIES AND THEATRES
Cleaning theatres, museums, galleries and cinemas requires a full understanding of each site and how it’s used. Not only are these spaces a workplace for their staff but they also have a large number of daily visitors, audiences, members, patrons, artists and performers to consider.
In order to create environments that are clean, hygienic and that instil complete trust amongst visitors’ commercial cleaners are embracing technology and automation.
The Internet of Things (IoT) has introduced smart cleaning solutions that provide real-time data on cleaning activities. IoT-enabled devices can monitor the cleanliness of washrooms, track inventory levels of cleaning supplies, and even alert staff when specific areas need attention. This data-driven approach enhances the efficiency and effectiveness of cleaning operations, ensuring that high standards of hygiene are consistently maintained.
Robotic cleaners are also increasingly being deployed in large open facilities like museums and galleries, and are equipped with AI capabilities, enabling them to navigate spaces efficiently, avoid obstacles, and perform tasks such as vacuuming, mopping, and disinfecting.
INCREASED TRANSPARENCY
Transparency and communication have become increasingly important for commercial cleaning services. Clients expect detailed information about the cleaning processes, products used, and the frequency of cleaning activities. This transparency helps build trust and ensures that clients are confident in the cleanliness and safety of their premises.
Clients generally expect comprehensive reports and documentation of their cleaning activities. Digital platforms allow clients to track cleaning schedules, view reports, and communicate directly with cleaning staff. This level of transparency not only enhances customer satisfaction but also helps to maintain high standards of service.
Commercial cleaning companies need to offer bespoke cleaning solutions and embrace innovations in order to thrive in this evolving industry, ensuring that they provide safe, clean, and healthy environments for all.
COMMITTING TO THE NEW LIVING WAGE
Recruitment and retention of staff is one of the biggest challenges in the commercial cleaning industry both in terms of attracting great people but also in making sure cleaning teams are happy. Ethics and empathy have been at our core since we started. We believe in providing a better future for our employees and the community we serve. In line with this commitment, we’ve actively supported the Living Wage Foundation and its initiatives since 2015 and our Founder and CEO, Charlie Mowat, sits on the Living Wage Recognised Service Provider Leadership Group (RSPLG). His dedication to helping more employees receive the real Living Wage is a cornerstone of our approach to staff wellbeing and respect.
Over the past year we’ve added 272 new clients who are committed to paying their cleaners the Living Wage rate. By paying a fair wage, we’re setting a positive example for the broader cleaning industry, helping to raise the standard of living not only for our team but for cleaning workers across the UK.
