FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Field service management software provider, Totalmobile, has partnered with East Anglian housing provider, Flagship Group, to “revolutionise service delivery” for 32,000 homes across the region.
This collaboration introduces “cutting-edge solutions” from Totalmobile, including its innovative Work Order Management, Workforce Scheduling, Mobile Working, and Field Service Intelligence, which Totalmobile says will “empower” Flagship Group to streamline its operations, enhancing visibility and efficiency in the management and delivery of work.
Totalmobile’s platform will provide Flagship Group with a flexible approach to real-time updates on service requests, issue reporting, and resource requests. This will ensure “prompt issue resolution, leading to improved service quality, employee engagement, and customer satisfaction”. These updates will also allow tenants to be kept informed when technicians are en route, on site, and when the job is completed – reducing travel time, fuel costs and emissions.
Commenting on the partnership, Claire Wright, Digital Director at Flagship said: “It is essential for our teams to have the right technology in place to meet our strategic objectives. Totalmobile, as a cloud-based software solution, offers capabilities that align with our plans to provide an easy-to-use platform for our workforce and enhance our services to our tenants. This will improve efficiencies across the business and, importantly, simplify access to our services for our customers, making it easier for them to contact us and do business with us and contribute to our vision of addressing the housing crisis in the region.”
David Webb, Managing Director of Property and Facilities Management at Totalmobile, added: “We are delighted to partner with the Flagship Group and form part of their digital transformation journey. Integrating our technology will enable the team at Flagship Group to transform operations across the business and will offer increased visibility into their field service operations. This will ultimately improve first time fix rates and look to result in operational efficiencies, improved employee engagement and customer satisfaction using our platform.’’
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