FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Group Metropolitan, a provider of turnkey solutions across commercial offices, data centres and retail sectors, has opened a new London office located at 5 Cheapside, St Paul’s.
This strategic step, says Group Metropolitan will ensure that support is physically close to its clients in the heart of the city, with a swift response to in-person needs, maintaining and fostering strong relationships, whilst ensuring an exemplary service.
The new office provides a prime spot to house six desk spaces alongside co-working lounges and meeting rooms to host client visits.
Beyond the client-centric benefits, the new office also reflects Group Metropolitan’s commitment to the wellbeing of its staff. This central hub creates a work environment that promotes focus, accessibility and convenience creating a positive atmosphere for employees.
Since 1997, when Group Metropolitan opened its first office in Charlton, the company has experienced a significant increase in staff and clients. By creating a central hub in London, the company states it not only accommodates its growing workforce but also reinforces its commitment to delivering outstanding turnkey solutions.
Speaking about the new office, Graham Halls, the Managing Director at Group Metropolitan said: “Opening this office aligns with Group Metropolitans core values, maintaining a dual focus on client satisfaction and employee wellbeing. It is evidence of our continued growth and expansion as a company as we continue to serve more clients in more locations without compromising on quality of delivery.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
