FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Boutique FM company, Q3, has won a three plus two-year, hard services contract with Middlesbrough-based video game developer, Double Eleven.
Under the terms of the deal, Q3 will be delivering a range of mechanical and electrical services to Double Eleven’s new Boho X flagship, head office. The Boho X building lies in the heart of Middlesbrough’s digital services quarter and is now home to around 300 employees.
Commenting on the new contract award, Martyn Freeman, CEO of Q3 Services, said: “We are delighted to be working with Double Eleven, and look forward to developing a strong partnership as they continue their exciting expansion.”
Matthew Harris, Facilities Manager at Double Eleven commented: “Q3 went into great detail during the site visit and has a proven delivery model. We liked their approach, and the fact that they will be delivering the contract through a local team.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
