FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Hannah Carter has been promoted to the position of Head of Learning and Development at hospitality business, BaxterStorey.
Carter, who has a 30-year career in hospitality and retail, has been working for BaxterStorey for the last two years, having initially joined as a senior learning and development manager.
Reporting to Arran McDowell, People Director for BaxterStorey UK and Europe, Carter has been tasked with creating and implementing the company’s talent, learning strategy, and leading the L&D team.
This will involve implementing a new talent platform to deliver succession planning as the business expands, evolving the industry leading leadership and service academies, and creating equitable learning experiences for team members.
Speaking about her new role, Carter said: “BaxterStorey is a business that is built on fuelling your individuality; as an L&D team we are relentless in our commitment to carry this through to our talent strategy and learning experiences by providing the right solutions at the right time, in a way that is accessible for every individual.
“I am thrilled to be given the opportunity to permanently lead the L&D function at BaxterStorey. It is a vibrant and values driven business that is a joy to be a part of and I can’t wait to get started on our future plans – there are so many exciting projects in the pipeline.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
