How your drainage and plumbing provider can help create a consolidated, hassle-free supply chain

As businesses face increasing responsibility when it comes to customer expectations against already stripped back resources, they’re assessing supply chains to ensure they’re working with partners that meet the highest possible standards and provide value for money.

To achieve this, facility management providers must identify a drainage partner that can simultaneously help meet their own objectives and those of their customers while using proactive maintenance solutions to prevent disruption in the places we live and work.

Dependable, supportive drainage solutions

Metro Rod and Metro Plumb offer a one-stop shop of services, including regular pre-planned drain maintenance (PPM), reactive drainage solutions, tanker services, plumbing services, and the design, installation, and maintenance of drainage pumps. We work with some of the most respected facility management groups in the UK to supply businesses of all shapes and sizes with cost-effective PPM programs. Reducing the risk of disruption to their customers by ensuring the drains are free from debris and blockages and completing the circle of fresh water in, waste water out maintenance.

To support facility management providers in their delivery of drainage and plumbing services, our national team of more than 500 engineers are available 24/7, 365 days a year. Operating from over 50 depots which are within one hour’s travel time of 85 per cent of commercial properties in the UK. This reduces travel time and ensures we reach our customers faster, with the flexibility to work in shut down periods such as school holidays or when offices, shops and restaurants close for the day.

With over 35 years of experience, we recognise and understand the complexities of the FM provider, supplier, and end-customer relationship. From multi-tiered communications to high standards, it’s our goal to exceed our client’s standards and truly enhance the proposition of an FM provider. By being a digital-first business, we’re able to improve communications for all parties, from integrating with customer portals to the launch of our own customer portal, Connect, which provides real-time visibility and live updates of the jobs booked.

Plus, as we’re accredited to ISO 9001, CHAS and other industry recognised accreditations, we offer a first class service from local engineers trained to the highest industry standards. Providing you and your customer with true peace of mind that expert engineers are on hand to resolve the issue should anything go wrong.

Responsible providers

As a national company, we operate in many towns and cities with diverse cultures and needs across the UK. Our objective is to support them by establishing positive relationships that unlock great potential. For example, we tackle unemployment by training unskilled workers, military leavers and ex-offenders, and facilitate skills development by providing industry-recognised qualifications.

As well, our continuous CSR development is something we’re proud of across the business. Our franchisees support their local communities through initiatives such as sponsoring school walking buses, fundraising for local charities and investing in equipment that reduces water wastage and drives efficiency. For example, we support Food Cycle – a charity dedicated to reducing waste from surplus food. We’re also proud to be awarded the EcoVadis Silver accreditation, recognising our commitment to positively impact the local communities in which we operate.

Drain repair and maintenance plays a crucial role in customer expectations and is an essential part of your FM portfolio. It’s vital for companies to seek a drainage team that meets their objectives, from enhancing your brand to providing access to highly trained engineers and giving you the peace of mind that every aspect of the job is under control.

For more information visit www.metrorod.co.uk / metroplumb.co.uk

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