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New research reveals that the vast majority of people are now working from home for all, or some, of the working week, and while there is confidence that productivity isn’t being negatively impacted, it seems workplace culture might be suffering.
The Global Payroll Association surveyed 1,006 UK office workers around the subject of remote working to understand how they feel about the benefits and potential downsides of leaving the office behind, taking in issues such as daily working hours and the importance of socialising with colleagues.
The survey results begin by revealing that the vast majority of people are now working from home for at least some of the working week
The most common model seems to be a hybrid split between home and the office which is the approach that 31 per cent of respondents say their employer is operating.
Twenty-one per cent say that they have a flexible arrangement which means they can work from home when needed, and 19 per cent are working from home all of the time, which leaves just 29 per cent of people working entirely from the office.
The research also revealed that most people think they are more productive and work longer hours while working at home, and should, therefore, be paid just as much as they would be working from an office.
Thirty-seven per cent say they are more productive working from home, and 37 per cent say a balance between home and office allows them to be most productive. Only 26 per cent attest to having maximum productivity working in the office.
Fifty-six per cent say they also work longer hours when at home than they do from the office, either starting their day earlier, or finishing later. And as such, the vast majority (90 per cent) believe they deserve to be paid just as much as they would be if working from the office.
This is despite most people admitting that, when working from home, they take more time during the day to relax (63 per cent), doing things like watching TV or napping, and even more (70 per cent) admit to being more likely to use their time to complete personal tasks, such as running errands. This choice to carry out non-work-related tasks during work hours possibly explains why people are willing to clock on earlier and work later into the evening.
While there don’t seem to be any concerns about productivity, people who work from home do have concerns about remote working’s impact on workplace culture, not least socialising.
When it comes to meetings, for example, people are split on whether or not online video meetings can suitably replace face-to-face meetings. If it’s an internal meeting with colleagues, 46 per cent believe they are better conducted face-to-face. But when it comes to external meetings with clients, stakeholders, etc., 60 per cent think a face-to-face meeting is better than online.
Relationships and friendships are central to a good workplace culture, with 81 per cent of workers saying that the social aspects of work are important to them. Sixty-one per cent also believe that socialising outside of work, such as after-work drinks, is important to fostering a good working environment and, as such, 78 per cent of respondents believe that remote working has damaged the social aspects of working that mean so much.
Melanie Pizzey, CEO and Founder of the Global Payroll Association, commented: “Allowing people to work from home is clearly a positive for many employees, but it’s fair to say that we could be lying to ourselves about just how productive we are when we spend more of the day than we should nipping to the supermarket, or taking forty winks.
“It’s also clear that the social element of the workplace is starting to become extinct and this is extremely important, both when it comes to internal bonding within the workforce, as well as nurturing those all important external relationships that can be so important in getting deals over the line.
“Unfortunately, many employers feel as though they need to keep an element of flexible working in order to keep with the times, but in some industries this simply isn’t sensible and doing so could do more harm than good.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
