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A new collaboration between JLL and ServiceNow aims to revolutionise the workplace by bridging the gap between real estate and IT services for improved workplace management.
JLL has added to its robust Integrated Workplace Management Systems (IWMS) offerings by joining the global partner program of ServiceNow, a leader in cloud-based workflow management technology. The collaboration combines JLL’s deep commercial real estate and technology implementation expertise with ServiceNow’s cloud-based Workplace Service Delivery product (WSD), allowing clients to extend IT and human resources automation to corporate real estate.
ServiceNow’s WSD expands JLL’s portfolio of real estate automation tools, helping to optimise client’s real estate portfolios through enhanced analytics and insights. WSD delivers a digital experience with both workplace services and self-service workplace requests, providing improved employee engagement through features like concierge services, workplace reservations with option for a Microsoft Outlook add-in, calendar synchronisation, visitor management and environmental data integration. The application also includes workplace case management, service delivery space mapping, workplace space management, move management and maintenance management.
JLL brings clients a full suite of complementary and integrated technology offerings, including Corrigo, Azara and Carbon Pathfinder, and recently announced the launch of JLL Falcon, its artificial intelligence (AI) platform that provides customisable assistants and predictive analytics for a range of commercial real estate services.
Sharad Rastogi, CEO, Work Dynamics Technology, JLL said: “JLL is uniquely positioned as both a real estate services and technology company, allowing us to provide innovative, end-to-end solutions for our clients. The powerful combination of JLL and ServiceNow bridges the gap between real estate, facilities management and IT services and empowers JLL to stay ahead of trends in the rapidly evolving real estate technology landscape.”
Erica Volini, EVP Worldwide Industries, Partners, and Go to Market, ServiceNow commented: “JLL’s expertise in real estate and facilities management is essential to scaling and extending ServiceNow solutions into corporate real estate, engaging more customers in their digital and agentic AI transformation. We are thrilled to partner with JLL to bring real estate leadership into our workplace business.”
