FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
KeyTracker, one of the UK’s leading designers, manufacturers and suppliers of secure key and asset management solutions, has invested into three digital platforms and services to improve customer experience and create more personalised user journeys.
AssetControl.Cloud is the company’s new ‘use anywhere’ cloud-based software with a supporting app, developed in-house by KeyTracker’s tech team. The app offers real-time GPS tracking so users can monitor the precise location of their assets and stay informed about updates, as well as barcode integration to quickly scan and keep track of every asset enhancing efficiency and accurate accountability.
KeyTracker has also launched a new customer relationship management (CRM) platform, which integrates seamlessly with its recently updated website, streamlining KeyTracker’s customer ordering process and providing ongoing insights to assist every customer’s journey.
KeyTracker’s website has been completely redesigned, providing users with greater insight into all KeyTracker products and services. It works together with the new CRM to enhance the customer ordering experience, and customers will now be able to generate quotes for bespoke-made asset management solutions.
Andy Smith, Director of KeyTracker, said: “Driven by our innovative in-house team, this significant investment into our digital footprint and services shows customers that we are constantly looking at ways to improve their experience with us. Across all these platforms, our customers will now benefit from a more customisable journey alongside a wealth of other benefits.
“We want customers to see this big step as the start of an important journey. As technology marches on so quickly, cloud software in particular has to remain in constant development, and we welcome customer feedback to ensure AssetControl.Cloud remains a modern, fit-for-purpose solution.
“We believe the steps we’ve taken will truly transform customers’ experiences and look forward to seeing the results come to fruition.”
For more information visit www.keytracker.com, email sales@keytracker.com or call 0121 559 9000.
-ends-
The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of kpm.
