FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Scottish building services company, Lovat’s Group, has announced significant changes within its leadership team aimed at aligning the company’s structure with its strategic goals and enhancing operational efficiency.
Mike Floyd, currently serving as Lovat’s Group Managing Director, has been appointed as the new Chief Executive Officer. In his new role, Floyd will focus on steering the company’s overall strategic direction, vision, and growth. With his extensive experience and strong leadership skills, Floyd is well-positioned to drive Lovat’s Group forward.
Reflecting on his new role, Floyd, said: “I am honoured to take on the role of CEO at such a pivotal time for Lovat’s Group. Our focus remains on delivering exceptional value to our clients while driving innovation and growth within the company. I look forward to working closely with our talented team to achieve our strategic objectives and continue our tradition of excellence.”
Craig Cox will transition from his current position to become the new Managing Director. Cox’s deep understanding of the company’s operations and his wealth of experience make him the ideal leader to oversee the company’s day-to-day operations. He will be instrumental in ensuring operational excellence and in executing strategic initiatives.
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
