Lone worker protection alerts surge

Field service management software provider, Totalmobile, has seen alerts raised through its Lone Worker Protection Software soar in the last year, with the company handling a staggering 135,859 alerts from its 100,000 users.

The rise in alerts highlights the growing risks that lone workers, and those working in hostile environments, are facing daily in the UK. Findings from the British Crime Survey showed that 150 lone workers encounter physical or verbal assaults every day. More troublingly, the British Retail Consortium also reported that incidents of violence and abuse aimed at shop workers rose to 1,300 per day last year, up from 870 the year before.

Totalmobile’s team dealt with an average of 372 alerts per day last year, providing lone workers with an immediate response and assistance. These alerts came from customers in the public, commercial, and property sectors across the UK & Ireland who felt they were in danger and/or facing an imminent threat.

With up to eight million lone workers and an additional five million hidden lone workers operating in the UK, Totalmobile’s Chief Technology Officer, Jon Woodforth, commented: “As technology evolves, so do the challenges faced by lone workers. These latest figures serve as a stark reminder of the importance of our mission in bettering the lives of field workers and prioritising our customer’s safety in all our endeavours.”