Maintaining momentum

Q: What are your plans for growth within the Maintain business?

A: “Our growth strategy is three-pronged:

• Maximising growth with existing clients: We aim to deepen relationships with current clients by offering additional services and maintaining strong communication. This approach is more efficient and builds long-term partnerships.
• Internal opportunities: We look for ways to offer our services to other businesses within The Momentum Group, leveraging our existing relationships to expand our reach.
• New business: We focus on scalable opportunities with manageable risk levels, targeting total facilities management contracts with large organisations.

This allows us to grow sustainably while maintaining high service standards.”

Q: How do you foresee the impact of digital solutions, particularly AI, in measuring, planning, and improving FM services?

A: “Around 10 years ago, there was a significant push for digital solutions in FM, such as QR codes and asset tagging, to provide live reporting and clear data for clients. However, the industry’s low margins have hindered progress in this area.

I believe there needs to be a renewed focus on AI and transparent reporting to bring FM up to the standards of other industries. Transparency is key, as clients should have access to accurate, real-time data to make informed decisions. This will improve efficiency and trust in FM services, ultimately driving better outcomes for both clients and service providers.”

Q: Your avowed aim is to offer ‘best-in-class efficiency through the implementation of sector-leading innovation’. What kind of innovations do you believe are key?

A: “Transparency is at the heart of innovation. Clients need clear, accurate reporting and the ability to access data instantly. In planned preventative maintenance, innovations in reporting speed and live data are crucial. For example, clients should be able to decide instantly whether to repair or replace an asset.

The cleaning sector also has significant potential for innovation. While there was a push during COVID-19, the industry has since stagnated. Embracing technology to improve cleaning standards is a key area for growth, and I believe this will be a major focus in the coming years.”