Mitie wins new £50m hard services contract with Halfords Group

Mitie has been awarded a new £50 million contract with cycling and motoring retailer, Halfords Group, to provide engineering maintenance services at over 950 of its sites across the UK and Ireland, including garages, retail stores and offices.

The five-year contract covers planned and reactive maintenance of building equipment including heating and ventilation systems, lighting, cooling systems, boilers and plumbing across Halfords Group’s estate, delivered by Mitie’s nationwide mobile engineers.

Halfords Group colleagues will be able raise maintenance requests, such as a leaking roof or faulty boiler, through Mitie’s award-winning workplace app, Aria. The app enables Halfords Group colleagues to communicate directly with Mitie engineers, so that they can send and receive information to help issues be resolved faster or even prevent them from occurring in the first place.

Mitie will also roll out its insight platform, Mozaic, which gives site managers access to data such as the status of maintenance jobs, time to complete and first-time fix rates on a live dashboard. The data can be filtered by site, building or equipment type, to give both the Halfords Group and Mitie teams oversight of the jobs being completed across the estate and provide intelligence on where equipment could be operating more efficiently, such as replacing a heating system which is repeatedly malfunctioning to prevent future repair costs and downtime.

Jon Hill, Group Maintenance and Compliance Manager, Halfords Group, said:

“We are pleased to have Mitie as a Strategic Partner supporting our Store, Garage, Mobile and Commercial networks. Mitie will enable cost and operational efficiency through their use of technology, giving us greater insight into our physical asset lifecycles. This in turn will support our colleagues and customers in improved services and safety.”