FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
OCS has renewed its cleaning services contract with South Western Railway (SWR).
According the to the facilities management provider, the contract renewal with SWR is grounded in three fundamental drivers: Transparency and Delivery, Collaboration and Innovation.
Since the pandemic, many industries have faced the challenge of maintaining a sustained workforce. OCS says it has strategically addressed this, and over the past three years, has “diligently built a stable and reliable workforce” for SWR through consistent efforts in recruitment and training.
Cleanliness is a top priority for OCS and has aided in maintaining SWR’s fleet standards. To reduce carbon footprint and contributing to a greener future, it introduced a chemical-free cleaning solution produced on-site, minimising product transportation costs and promoting eco-friendly practices.
As a testament to its digital transformation commitment, OCS adds it has “revolutionised” data/performance tracking on-site, transitioning from manual paper-based processes to a sophisticated APP that captures real-time information visualised on PowerBi. This digital transformation has streamlined operations and improved efficiency.
OCS has also digitised 99 per cent of the contract’s inspection, checklists and training records, ensuring compliance and quality control.
Charlie Hatcher, Head of Train Presentation, South Western Railway said: “As we renew our partnership with OCS, we remain committed to delivering exceptional service to our passengers. OCS’s dedication to transparency, collaboration, and innovation aligns perfectly with our vision for an improved travel experience.”
Richard Marshall, Sector Managing Director Transport, OCS UK & Ireland commented: “I’m very proud that OCS’s working relationship with SWR is to continue. Our investment in innovative equipment and technological solutions, together with our commitments to ESG, are supporting SWR with their strategic objectives. Our team, which delivers exceptional services every day in challenging circumstances, is a source of huge pride.”
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