FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
OCS has landed a five-year hard services contract with the Church of England Pensions Board.
The contract, which commenced on 30 March 2025, sees OCS delivering a range of services, including reactive and planned preventive maintenance, statutory property safety checks, capital projects and a 24/7 desk across 1,200 residential properties for retired clergy and their families.
According to OCS its success in securing this contract stems from its transparent, customer-focused approach. The introduction of advanced technology, including a dynamic scheduling tool and transparent dashboard, ensures effective resource allocation and tenant communication. This “white glove treatment” guarantees residents receive timely updates and enhances their overall experience through greater visibility and predictability.
OCS has developed a robust mobilisation plan to ensure seamless service delivery. This plan includes comprehensive training programmes for helpdesk colleagues and engineers, focusing on customer service, safeguarding, and wellbeing.
The partnership with the Church of England Pensions Board includes rigorous compliance support, to help residents stay safe in their homes. The mobile engineering team will ensure that compliance is upheld across the UK-wide estate, aligning with high standards of property management and sustainability.
Tom England, the Pensions Board’s Director of Housing said: “OCS impressed us with their strong focus on quality and customer service. Residents can look forward to a range of improvements, including faster appointment scheduling and enhanced tracking of any follow-up repairs.”
Nick Maggs, Managing Director, OCS – Hard Services (UK), commented: “We are incredibly proud to have been chosen by The Church of England’s Pensions Board to maintain their homes. Our nationwide mobile engineering network allows us to deliver a high-quality, reliable repair and maintenance service that reflects the dedication and service retired clergy have given to the Church.”
Changes in the FM sector are fast-paced. Whether it’s net zero targets, hybrid working, new regulations or the huge potential of automation, there’s more pressure than ever on FM professionals to make smart decisions and stay ahead.
To help understand the challenges and priorities shaping the future of the sector, JLA recently surveyed leading FM professionals on everything from sustainability and compliance to workplace transformation.
The results are pulled together in a brand-new white paper, The Road to 2030, which combines key insights and expert analysis to give a better picture of the next five years.
To download a free copy of the white paper click here.
