FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Global facilities management and workplace services company, Macro has promoted Rachel Gillott to Head of UK & Europe FM Consultancy and Global Projects Director.
Gillott will add broader FM Consultancy and project responsibilities to her existing role as Operations Director. Her promotion reflects Macro’s ambition to further strengthen its strategic FM Consultancy services delivery and asset management for current and new facilities management clients.
Nick Garniss, Director of FM Consultancy, said: “Rachel is an incredibly experienced and effective leader, who has already had a profound impact on our clients’ facilities portfolios. She is now ideally positioned to continue to grow Macro’s consultancy and projects by leveraging clients’ facilities data and information, and managing the delivery of large programmes of capital works quickly and effectively.”
After 18 years at construction company Mace Group, Gillott moved over to Macro last year. She brought with her a deep knowledge of building consultancy and project delivery across sectors, geographies, and building types. At Macro, she has played an instrumental role in delivering capital projects for clients across broad portfolios, including Surrey County Council in the UK.
Gillott’s new role positions her to enhance the facilities management provision at the newly independent Macro Group, which underwent an MBO from the Mace Group in 2023.
Gillott said: “It is such an exciting time to be a part of Macro, and I’m thrilled to be charged with helping to grow the business. Through FM consultancy, we can identify clients’ facilities’ needs, undertake the projects needed, and then hand over the portfolios to our FM professionals, confident the facilities can be operated uninterrupted and to a high standard.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
