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Stuart joins us at a time of great momentum and growth for Restore Records Management. His role will be key to establishing and driving a performance culture within Service Delivery at Restore Records Management. Leading and supporting on Service Delivery transformation initiatives, focused on implementing, measuring and testing operational efficiency and productivity. With an eye on innovation and technology to help bring data and insight to the fore of decision making. Ultimately, he will be responsible for looking at new ways of enhancing our service delivery and making it effortless for our customers.
Stuart Keith comes with a wealth of experience and passion for making things better. His immediate focus will be to:
- Work with our regional managers to look at how we enhance our service for customers.
- Digitise all paper based operational activity.
- Create, lead, and support on key productivity initiatives supporting the transformation of Service Delivery. All initiatives to be documented, tracked, KPI’s and impact evidenced as part of the ongoing reporting.
- Further develop and embed a culture of right first time, every time. Establishing a reporting mechanism; identify opportunities for improvement; identify and close training gaps.
Jez Tibbetts, Service Delivery Director said: “Stuart joins the business at a great time. We have a strong operational team delivering for our customers but to stay ahead of the competition and retain our colleagues, we need to make enhancements to our processes. Having grown through acquisitions (quickly) we want to align our processes and improve the current standard we operate at. I look forward to Stuart working directly with my team and I know he will make an impact.”
Stuart Keith, Operations Transformation Manager commented: “It’s a pleasure to join Restore Records Management. I look forward to working with the service delivery team and other departments to make it effortless for our customers to do business with us. They’ve already made me welcome and after just a few days, I already feel part of the family.”
For more information about Restore Records Management visit www.restore.co.uk/records
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The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of kpm.
