Home / Contract wins and partnerships / Restore secures DWP mailroom and document management services contract

Restore secures DWP mailroom and document management services contract

Nigel Dews, Managing Director at Restore Information Management

Restore Information Management has won a six-year contract with a value of up to £72 million to take over the management of the Department for Work and Pensions’ (DWP) inbound mail and document services.

The terms of the agreement will see the processing of DWP’s mail items and documents transitioned to be managed by Restore at a specialist facility, alongside the continuation of its existing records management services. This award allows Restore to retain and expand its partnership with the largest UK Government Department.

The contract includes processing up to 25 million mail items per year, for both physical and digital items, which will include inbound mail, cheques, and email.

Consolidating DWP’s mail management with Restore’s existing contract for records storage will drive efficiencies, innovation and enhanced digitisation.

Secure destruction services will also be provided in line with the DWP retention policy.

Nigel Dews, Managing Director at Restore Information Management, said: “Being awarded this contract is a tremendous opportunity for Restore. We are eager to deliver exceptional results and enhance our existing relationship with the Department for Work and Pensions.”

With this contract award, Restore has cemented its standing as the leading supplier for digital mailrooms, following on from its retention and expansion of HMRC’s inbound and outbound communications in 2023.

Restore has been working with the DWP since June 2021, having won a tender for the on-site auditing of its inventory.

Webinar: Staying on Top of Safety

FMJ has partnered with Watco to deliver a webinar on Thursday 30th January where we will be grilling a panel of experts on how facilities managers can maintain a safe workplace while balancing shrinking budgets.

The webinar follows the Lifting the Lid report series that the industrial paint and repair products specialist has been developing over the past few years based on research conducted with FMs across the UK. The research explored core responsibilities of the FM role, including how they have evolved in the past decade, and the associated challenges to manage.

Watco’s Sales Director and key contributor to the reports, Chris Budd, will be joined by a panel of experts including Phil Pinnington, Head of Audit & Consultancy at the British Safety Council, Nick Bray, Head of HSEQ, ISS UK and Ireland and Jenni Gallop, Director of Estates and Facilities at Provide Community.

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The panel will discuss the research data from FMs across the UK, the evidence they have seen of those experiences across industries and their first-hand recommendations on how to manage those challenges and ease the pressure.

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