SFG20 report finds only 1 in 10 FM professionals have 100% accurate asset registers

According to a recent survey, by SFG20, the industry standard for building maintenance, 34 per cent of facility maintenance professionals do not update their asset registers or do not know how frequently they are updated. Only nine per cent believed their asset registers to be 100 per cent accurate and up to date, with a further 37 per cent stating their register is at most 50 per cent accurate. 

SFG20 surveyed 190 professionals from various sectors to assess challenges and priorities regarding facility management for its State of FM Report 2025. The survey reveals that asset registers were the leading investment priority for respondents over the next three years, spotlighting the industry-wide issue that FM professionals face in keeping their registers complete and updated. 

The report also reveals that almost a third of FM professionals (31 per cent) still keep their asset registers in a spreadsheet. A further five per cent have a mix of software, spreadsheets, and paper-based registers, splitting their assets across different formats. 

Davy Clark, Implementation Consultant at SFG20, said: “One of the most common issues we encounter is the lack of consistency and specificity in asset registers. Too often, assets are recorded with vague descriptions like ‘boiler’ or ‘pump,’ making it incredibly difficult to map them to the correct maintenance tasks. 

“Several factors contribute to this challenge, including the collection of asset data across large estates, which may have been surveyed at different points in time and by different people, causing inconsistencies in data quality and accuracy. 

“This leads to inefficiencies, increased risk, and compliance challenges. Ensuring asset data is consistently structured, complete, and digitally maintained in a single source of truth is essential—not only for effective planned maintenance but also for long-term cost savings and compliance.”