FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
New flexible workspace company, Koba, has appointed Christopher Griffin as the new General Manager at Koba @ 100 Barbirolli Square, Manchester. This strategic hire is a key step in Koba’s ongoing commitment to delivering unparalleled service and operational excellence to its residents.
Griffin brings over 15 years of experience in the property management and hospitality sectors, having held senior property roles at several prestigious companies. Koba says his expertise in operational management, combined with a strong focus on customer experience and team leadership, makes him the “perfect fit” to lead the company’s flagship Manchester location.
In his new role, Griffin will oversee all aspects of operations at Koba @ 100 Barbirolli Square, including tenant relations, facility management, and the implementation of Koba’s service standards. He will also be instrumental in driving the company’s growth strategy in Manchester, ensuring that Koba remains the go-to destination for businesses seeking premium office space in the heart of the city.
Paul Nellist, Managing Director, Koba, said: “We are excited to welcome Chris to the Koba family. His extensive background in Manchester flex and hospitality sectors and his passion for creating exceptional tenant experiences align perfectly with our vision for Koba @ 100 Barbirolli Square. We are confident that under his leadership, Koba will continue to set the standard for sustainable luxury office spaces in Manchester and beyond.”
Frontline workers form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.
Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.
For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.
To register for the webinar taking place on 11 September at 11:00 am click here.
