Roger Marks, MD of Aeromark explains why total cost to serve and asset uptime are key metrics for profitability Metrics like total cost to serve (TCS); asset uptime; total cost of ownership (TCO) mean time between failures (MTBF) first time ...

Roger Marks, MD, Aeromark says HVAC service providers can increase their first-time fix rate in maintaining systems by using the right digital solutions First time fix is a key factor for FMs when calling out a HVAC service provider. However, ...

Roger Marks, Managing Director at Aeromark says it is time to ditch the manual processes and digitally transform your back-office processes It’s surprising how many organisations still carry out their commercial processes manually, using multiple spread sheets and out-dated disparate ...

Roger Marks, Managing Director at Aeromark talks to Charlotte Bywell, UK Managing Director of the Airedale Group about taking the risk out of digital transformation Digital transformation is essential if you want to drive operational efficiencies and prepare your business ...

Jason O’Neill, National Maintenance Operations Manager for Greggs, explains how the food-on-the-go retailer has created a state-of-the-art, technology-led, shop maintenance service with impressive results I joined Greggs 20 years ago as a shop maintenance engineer. Having worked through various roles ...