With employees working a much broader range of hours, in different ways and increasingly from different work settings and locations, the way businesses handle calls has changed finds Helen Strother Call-handling can present various operational challenges. They need the technology ...

Matt Chapman, CEO at SBFM explains why the soft services supplier is keen to share its blueprint for better communications with front-line workers Last year, a report commissioned by Legal and General into ‘hidden workers’, in particular cleaners and security ...

Emma Thornton, Marketing Manager at FM Recruitment Experts – 300 North asks, is the underrepresentation of women in FM down to poor communication? Women make up around 21 per cent of the FM workforce according to an IFMA survey. An ...

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it comes ...

Technology evolves so quickly and there may be a consensus that radio is has had its day but there is still a place for two-way radio systems and teaming radio and mobile technology to give you the most comprehensive communications ...

It’s a sense of community that breeds success in recruiting and retaining hospitality staff, says Claire Huish MCIPD, Colleague Services Manager, Bennett Hay The great resignation – ‘hospitality worker shortfall’ – ‘agile working’ and even ‘get back to the office’. ...

An all-new cloud-native private network is a first for a UK offshore wind farm – It will function as a voice and broadband communications network for up to 500 people, plus hundreds of devices and critical technologies needed during the ...

Data insight is the foundation of successful marketing. From data cleansing to profiling, segmentation and management, we’ll help you to gain clear insight into your customer base. Accurate and reliable data enables you to understand your customers, their preferences and ...

With most of us WFH (Working from Home), Jo Sutherland, MD of Magenta Associates and IFMA UK Director offers some useful tips on maintaining good communications with colleagues and continuing our self-development The Coronavirus outbreak has been described as a ...

One of the most difficult aspects in dealing with the COVID-19 crisis is communicating with those affected. At this time, field service businesses are engaging in difficult conversations with office staff and field staff. Whether your business is deemed an ...