In the first edition of a three-part series on research into water management, Chris Havers, Programme Director Acclaro Advisory & SFMI focuses on materiality and customer engagement Being a responsible business means accounting for vital resources, but water has often ...

As new trials of the four-day work week are launched in the UK, Hannah Jackson of Henley Training asks, is this style of working beneficial for the FM sector? Over the last few years, enthusiasm for switching to a four-day ...

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...