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Tag Archives: customer experience

Elevating stadium spaces

The fit-out experts at Dawnvale outline the key elements of elevating stadium hospitality areas that create a seamless fit-out that aligns with both operational needs and guest expectations Stadium hospitality areas have evolved beyond simple functional spaces into dynamic environments ...

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Disappoint callers and 1 in 3 will walk

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...

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It’s time to give calls the attention they deserve

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it comes ...

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