Ricky Majer, Chief Technology Officer at SBFM asks, in an industry reliant on its frontline workforce, are field-based employees getting the recognition they deserve? Could tech and gamification technology be a way to engage and empower cleaning staff? It’s no ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...