FMJ reports on a new training programme that helps prepare front-line personnel manage conflict by providing simple strategies and universal guidance to manage interventions professionally and effectively Earlier this month the government announced a series of measures to combat the ...

Matt Chapman, CEO at SBFM explains why the soft services supplier is keen to share its blueprint for better communications with front-line workers Last year, a report commissioned by Legal and General into ‘hidden workers’, in particular cleaners and security ...