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Tag Archives: frontline staff

Flexible arrangements

A survey by Indeed Flex found a third of UK businesses find themselves short-staffed at least once a week due to worker illness. FMJ brought together Indeed Flex, client side FMs and a legal expert to discuss the challenges of ...

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Webinar: Using AI learning to improve frontline staff engagement

Frontline workers, such as cleaners, security and maintenance staff form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the ...

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Webinar: Using AI learning to improve frontline staff engagement

Frontline workers, such as cleaners, security and maintenance staff form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the ...

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First of a kind

ABM UK recently introduced an innovative mental health first aid training programme for its front line staff. Here, Chris Townsend, Senior HR Director at ABM UK explains why the rest of the FM industry needs to follow suit The pandemic ...

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No train no gain

The facilities management sector represents a diverse range of talents, from those on the career management path to front line operatives, many of whom don’t have English as a first language. Kelly Howell, HR Director for Atalian Servest describes how ...

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Lost in translation

For FM service providers with large dispersed workforces, staying in contact can be a problem. FM communications specialist Cathy Hayward finds out how different vendors keep in touch with their people The FM sector employs roughly 10 per cent of ...

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