Pete Hanlon is the Chief Technology Officer for Moneypenny – a business on the frontline of client care, handling calls, live chats and outsourced switchboard services for more than 21,000 businesses across the world. Renowned for harnessing ground-breaking technology and extraordinary ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...