FMJ reports on a new training programme that helps prepare front-line personnel manage conflict by providing simple strategies and universal guidance to manage interventions professionally and effectively Earlier this month the government announced a series of measures to combat the ...

Against the backdrop of soaring rates of abuse and attacks on customer facing staff, People 1st International has launched the ‘WorldHost Dealing with Conflict’ training programme, designed to equip customer-facing staff, including shop workers, waiters, security guards and receptionists, with ...