With hybrid working patterns now firmly embedded into the workplace culture, front of house increasingly uses digital solutions to help meet fluctuating demands, but can this still provide a human touch in the guest experience? Sara Bean reports Four years ...

Guest services provider, Portico, has been awarded Accredited Learning Department status from The Learning and Performance Institute (LPI) – the only professional body dedicated to workplace learning. The prestigious accolade is given to companies that approach L&D in a forward-thinking ...

Front of House providers explain to FMJ how reception and guest services have evolved to support fluctuating occupancy levels while helping to create a sense of community in the workplace According to research by Moneypenny, 82 per cent of FMs ...

Faced with so much disruption to traditional working patterns, what provisions can front of house specialists make to support new ways of welcoming people into the workplace? FMJ reports Front of house has long been seen as reflecting the brand ...

Q: What first attracted you to working in FM, did you have much awareness of the profession? I applied for a job at a local airport and began working at the check-in desk. From there, I moved into a role ...

As workplaces reopen, front of house teams will play a huge role in guiding building users through adaptation to the ‘new normal’. Amanda Baber, Director of Business Development at Portico, addresses how this can be done in a way that ...