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Field service management software provider, Totalmobile, has announced a new partnership with City FM (UK) and City FM Ltd aimed at transforming safety measures for approximately 600 colleagues working on contracts with major retailers, including Asda, M&S and Morrisons.
This collaboration will see Totalmobile’s advanced lone worker protection technology, Protect, implemented across City’s operations, ensuring a safer working environment and allowing colleagues to return home safely every day.
Through Totalmobile’s lone worker protection app, City colleagues will have real-time access to a 24/7 Alarm Response Centre, ensuring a rapid connection to emergency services if needed. This proactive approach is expected to significantly improve emergency response times, providing critical support for workers who may find themselves alone in high-risk situations.
Robin Edwards, Head of Health & Safety at City FM (UK), said: “At City, our health and safety vision is simple—’Go home safely, every day’. After carefully reviewing available options, we are pleased to partner with Totalmobile to achieve this goal. The nature of our business means that our colleagues often work independently on our customers’ sites. On most occasions, our customer’s colleagues will be present with them. However, they regularly go into areas where they work alone, such as plant rooms and rooftops, making it essential to have a dependable safety solution that ensures their wellbeing in an emergency.”
David Webb, Managing Director of Property and FM at Totalmobile, said of the collaboration: “We are proud to support City in their commitment to lone worker safety. Our Protect solution is designed to provide peace of mind, knowing that help is only a touch away when needed. This partnership highlights our dedication to safeguarding lone workers, and we hope it inspires other organisations to prioritise colleague safety.”
Russell Corlett, Head of Health & Safety for City FM Ltd, added: “The health and safety of our team is our highest priority. Partnering with Totalmobile allows us to integrate advanced mobile technology with our safety protocols, giving every team member the assurance that support is available whenever necessary. This collaboration strengthens our ability to ensure our colleagues go home safely every day.”
