Webinar: Using AI learning to improve frontline staff engagement

Frontline workers, such as cleaners, security and maintenance staff form the backbone of facilities management services, serving as the face of the brand and interacting directly with customers. Yet research by both L&G and the Living Wage Foundation reveals the majority feel overlooked and expendable.

Accelerating the problem is a growing technology gap. Despite having 2.7 billion deskless workers worldwide, representing 80 per cent of the global workforce, only one per cent of software and technology investments has been allocated to this segment.

Yet, 91 per cent of deskless workers demand better training software. This means there is a huge disconnect between frontline workers and their headquarters, leading to lack of sufficient training, communication challenges and low employee retention.

This gap is impacting key frontline FM services, with new research published by the British Cleaning Council (BCC) showing the sector is facing a ‘perfect storm of severe staff shortages’ and an ageing workforce.

For this webinar, FMJ has teamed up with frontline training platform Lingio to bring together a panel of experts, to discuss how easy-to-use and efficient AI tools can help create engaging and gamified learning experiences that fit the needs of underserved deskless workers. The result? Better software and learning experiences lead to improved staff engagement and reduced staff turnover by up to 95 per cent, according to McKinsey.

To register for the webinar taking place on 11 September at 11:00 am click here.