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• Aligning on goals: by sharing their expertise and
aligning their goals, both parties are able to drive
innovation, adapt to changing needs and mitigate
risk while working towards mutual success.
Vested challenges the usual way of working. It creates
an environment where new thinking is welcomed.
Moreover, it paves the way for both businesses to be
striving towards mutually aligned success. Instead
of having 10 people working for the provider and
10 people working for the client, you suddenly find
yourself with 20 people all working towards the same
end-goals. You’ve doubled your team. You’ve doubled
your brain power. You’ve doubled the outputs.
THE FM INTEGRATOR’S VIEW
MARK SUTCLIFFE, MANAGING DIRECTOR OF THE
FM INTEGRATOR AT KBR
A quick search
on Google
will bring up
a plethora of
articles for
and against
insourcing and
outsourcing,
with many
authors playing
it up as a one
or the other
scenario. In
reality it’s a
much more
nuanced decision and o en involves a combination of
the two.
Insourcing certainly has its advantages. It can help
with cultural alignment across an organisation and
creating more of a community feel. Managers may be
able to have more control over a team and can build
up a skilled set of sta . The collapse of Carillion and
troubles with other large suppliers has rocked consumer
confidence and has been a big factor in the shi towards
insourcing.
Of course, outsourcing brings its own unique set of
benefits. It can allow managers to focus on the core
business and control the costs of service delivery. It
can also increase e iciency to work with a highlyspecialised
provider, with a side-benefit being that
existing sta can learn from that supplier.
Those highly-specialised providers are o en SMEs
that work in one area of service delivery. For business
leaders worried about the risk of outsourcing multiple
services to one large company the SME option is a great
alternative and the use of SME’s represents a clear
commitment to Social Value.
The one sticking point for many companies when
considering working with multiple SMEs is the concern
of how to manage many contracts and relationships.
Even just a handful of suppliers can feel overwhelming
and convinces many managers that the answer is to
bring services back in-house.
So how can a company reap the benefits of both
insourcing and outsourcing, maintain high standards
across all services and control all FM processes in a
cohesive way?
Modern FM models have been designed to respond
to this set of criteria. Now in its second-generation,
the Integrator provides the flexibility that businesses
have been desperate for. Acting as an independent
and impartial service, the Integrator works for clients
whatever their ratio of insourcing to outsourcing
happens to be.
Crucially, because the model is independent it adapts
seamlessly to changes in service delivery, whether
that be a new supplier or tweaking a contract with an
existing supplier.
The optimisation of data and consistency in reporting
means the clients will always have their finger on the
pulse of FM without the need to micro-manage or spend
vast quantities of time managing processes. Problems
and opportunities are easy to identify and quick to act
on.
Rather than taking an either/or approach to FM,
businesses are best advised to adopt an open mind as
the best option for service delivery will change on a
case-by-case basis.
The most e ective businesses are those that are
innovative, flexible and adaptable. FM is an area that
has such a big impact on the workforce, and therefore
the company as a whole, that these characteristics are
vital for long-term success.
THE FM BENCHMARKER’S VIEW
MIKE BOXALL, MANAGING DIRECTOR, SITEMARK
The decision
between whether
to insource or
outsource is an
ongoing, complex
and dynamic one
for businesses to
make in 2019’s
turbulent times.
With the likes
of Brexit and
government
changes, the
uncertainty
between trade deals
and the ongoing repercussions from the collapse of FM
and construction giant Carillion, businesses are being
influenced by considerable factors before being able to
conclude on their decision to in/outsource.
In the UK, according to a Raconteur report, 69 per cent
of all businesses that outsource are doing so in order
FM CLINIC
Let us help change your world.
T: +44 (0)1708 251900
E: info@fsifm.com
www.fsifm.com
Mark Sutcliffe
Mike Boxall
ADVICE & OPINION
link
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