SOCIAL - BLOG
@RICSnews We’re proud to sponsor the
Women of the Future Awards 2019: Real Estate,
Infrastructure & Construction category . See the
shortlist at https://awards.womenofthefuture.
co.uk/ #WOFAwards @womenoffuture
CoreNet Global https://www.linkedin.com/
posts/corenet-global_cngamsterdam-activity-
6577853025879117824-0J4o Interesting
presentation by Susanna Sairanen from
Granlund Consulting on the future of facility
optimization. How IoT devices will assist in
making better decisions. #cngamsterdam
@MansfieldMonk
What Office Workers Want: Great #OfficeDesign
depends on the trinity of comfort, WiFi
and coffee. “What most people want
from their working environment is pretty
straightforward.” says Mark Barrell from
@Boss_Design http://bit.ly/2mU3eKs via
@InsightOnWork #DesignThinking
Nicola Lathbury MIWFM - linkedin.com/in/
nicolalathbury FM Recruitment Specialist -
Chair IWFM Women in FM - Chair IWFM Midlands
- Speaker - FM Connect Founder.
Hi folks. I’m with the Manufacturing Working
Group. We would love to hear your challenges
in the manufacturing sector as we are planning
our events and content for the sector to help
move things forward. #IWFM #manufacturing
#networking #facman
David Kentish @david_kentish As the pace
of change and automation in our workplaces
continue to speed up, it is inevitable that the
pressures and stressors will continue to rise.
Here are 7 ways that emotionally intelligent
people are better equipped to handle workplace
pressure https://goo.gl/alerts/KGM5x
@BakerStuartLtd
Research has consistently found a link
between loud workplaces and heart disease
“Researchers found that people’s heart
rate tended to climb as their noise exposure
increased, even when noise was below
65 decibels (about as loud as a normal
conversation)” https://wb.md/30oFjkz
18 OCTOBER 2019
BLOG FROM HELEN SALMON, GROUP SALES OPERATIONS DIRECTOR ATALIAN SERVEST
COMBINING PEOPLE AND
DATA TO CREATE VALUE
If you work in FM, you will have
heard about the internet of things
(IoT) and the technology’s potential
to transform the industry. Capturing,
processing and utilising the data from IoT
systems benefits a variety of customer
sectors. Atalian Servest, for example,
works with clients in retail, healthcare,
professional services, education, public
sector, and many more – all of which are
now attempting to extract value from the
technology they have deployed.
Having the latest technology won’t be
e ective if you don’t know how to work
with the data that’s being produced. One of
the ‘data capture and usage’ projects I’ve
recently worked on involved examining the
role of the sales operation function within
an international facilities management
organisation and how to pragmatically
implement serious change when it comes
to capturing and using data.
Traditionally, the FM industry has
focused training on the functional aspects
of how so ware works, rather than educating
people about why they should upskill. O en,
people fall into a false sense of security by
believing that so ware will be the magical
solution to their problems. In reality,
deploying another layer of
technology will never be
able to single-handedly
improve the FM
capability or provision
within a business.
Emphasis should
be on educating
a workforce that
it is the strategic
combination of
people, process, and
places, applied to a
very clear ‘why’, that is
the real key to success.
Atalian Servest and its
clients are bombarded with
content about the need for ‘big data’
and ‘data science’. But what does ‘big data’ or
‘data science’ mean in practical terms? It would
be more beneficial to focus on driving
‘e ective data’.
We need to encourage people to assess
the data they manage from an outside-in
perspective. Sta need to understand that
their information plays a crucial part in the
bigger picture. By actively supporting and
encouraging this perspective, we develop skills
in data manipulation and in the realisation that
Helen Salmon, Group Sales Operations Director Atalian Servest
this shouldn’t be a task that is completed as a
chore. Once this is understood and managed
in an e icient way, we can implement positive
change with customers.
Developing as a data driven
business is a continuous
journey. Instead of relying
on small networks of
data scientists, we
should take the time
to develop, train and
support a larger
proportion of our
people so that
they have the skills
to generate the
insights needed to
influence the work
they are doing.
Sales operations
have the responsibility
We need to encourage people
to assess the data they manage
from an outside-in perspective.
Staff need to understand that
their information plays a
of understanding how their
services are impacting customers –
crucial part in the
bigger picture.”
and insight drives progression. Sales teams are
the fixed point in data streams and our ability
to collaborate with account managers and
operators, HR and learning and development
teams means we can constantly evolve and
improve how people understand, learn and spot
opportunities to help us become successful
and e ective as a business. Ultimately, the
management of data analytics and reporting are
a driving force for spearheading transformation
within this this sector.
ADVICE & OPINION
/awards.womenofthefuture
/
/2mU3eKs
/KGM5x
/30oFjkz
/awards.womenofthefuture
/
/2mU3eKs
/KGM5x
/30oFjkz
