FM CAREERS - TRAINING
APRIL 2022 61
With increased digitalisation
comes an increased need
for adaptation. As the
world moves online, businesses need
to ensure they keep pace, or they
risk being le behind in a paperfilled
frenzy. Artificial intelligence
(AI) has been slowly making its
way into all sectors of the business
world. From enabling companies to
measure Environmental, Social and
Governance (ESG) factors, to allowing
banks to detect fraud more eˆ iciently.
This infiltration of AI is also making
its way into learning and development,
allowing companies to further invest
in their greatest asset – their people.
Reskilling and upskilling employees
allows companies to be more flexible,
adaptable and eˆ icient, however the
standard ‘classroom technique’ is, quite
frankly, outdated in today’s working
world. Employees crave a learning
experience that is personalised and in
line with their own career aspirations,
and AI provides just that; a hyperpersonalised
people development
platform that can tailor individual
learning journeys within an organisation.
INDIVIDUAL EXPERIENCE
Manually curating individual training
programmes for each employee is no
longer a feasible task for humans alone.
Collating this information from each
employee and keeping their individual
programmes up to date with the latest
materials is simply too mammoth
a task. Luckily, artificial intelligence
and machine learning exist to ease
this burden. Placing trust in tech by
leveraging an AI-powered platform
would not only remove this pressure
but would also put employees’ growth
and development into their own hands.
Rather than waiting for the next round of
training sessions or having to continually
request to be placed in specific training
programmes, employees will have all the
growth and development materials they
need, anytime, anywhere, at the click of
a button.
Employees can create their own
profiles on the platform, detailing the
skills and competencies they have as
well as those they wish to gain. Then,
AI can help to match specific learning
materials to the individual, enabling
them to grow and develop in their
desired areas. No longer are job roles
defined by a given skillset, rather they
can become fluid according to the
skills of the person in the role. Not
only does this empower employees
with accountability for their career
development, it also gives employers
a clearer insight into the wider skillset
of their company. Leaders will be able
to clearly spot any skills gaps as well as
identify the appropriate people to fill
them.
THE MORE SKILLS THE MERRIER
This digitalised, AI-powered approach
to learning and development lends itself
perfectly to roles which encompass
numerous skills, such as those within
the facilities management sector. This
sector is known for requiring a number
of diˆ erent competencies, such as
property strategy, building maintenance
and supervising teams, making training
diˆ icult to standardise. Leaders also
face the challenge of training employees
whilst on a client site, which can mean
balancing the training of the individual
with the needs of the client. But, if FM
leverages AI, it would mean that the
relevant training materials are available
on all devices, allowing employees to
have the flexibility to learn and grow
according to their own schedules and
be able to build on their skills wherever
they are.
Placing employees’ growth and
development into their own hands
can result in many benefits for the
wider business. Employees will feel
more empowered with their newfound
control over their career and personal
goals, resulting in a more motivated
and productive workforce. With the
potential for career advancement
clearly in sight, this encourages internal
mobility and eradicates the notion
that career development can only be
achieved by moving to a new company.
Essentially, businesses will be able to
train and retain the best talent. This will
not only result in huge cost savings from
external recruitment but will also allow
companies to stay more competitive in
the dynamic working world of today.
TIME TO REAP THE REWARDS
AI solutions are cross-functional, and
the interpretations they provide can also
be used to gain understandings about
the wider business. The algorithms used
by the platform can uncover patterns,
for example, real-time market trends
around key skills. This knowledge could
then be used to make wider decisions
on how to improve departments
within the business. Essentially, your
company could be sitting on a wealth
of untapped skills and introducing a
digital career platform would reveal
where these skills have been hidden,
and where they would be best placed.
Furthermore, digitalising processes can
give deeper insights into how employees
are feeling. A survey conducted and
analysed electronically will not only be
done faster, but it will be able to draw far
more specific insights, than if analysed
by humans alone. This will allow leaders
to target areas for improvement, making
employees feel truly heard.
Businesses who don’t digitalise
processes simply will not be able to stay
competitive. Leveraging an AI-powered
platform would revolutionise the way
your team’s function. Letting tech do the
heavy liœ ing will streamline processes,
give deeper insights, as well as empower
employees to take charge of their own
employability.
(i) www.cornerstoneondemand.com/uk/
AI ACADEMY Michael Baker, VP Group Sales and Account Management
EMEA at Cornerstone(i) on how AI can take your sta
learning and development to the next level
FACILITIES MANAGEMENT JOURNAL JOBS
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