According to research 66 per cent of business leaders
are skeptical of new technology’s ability to improve
productivity within their organisation. The recent
Sigma Bionic Business report found that over 70 per
cent of leaders don’t believe tech can positively impact
customer relations.
Despite their skepticism, 41 per cent think they will need
to implement more technology in the next five years,
and innovation is essential to 45 per cent of leaders -
thanks to the impact of COVID-19 and Brexit. Lockdown
has shi ed business online, and as such, clients expect
suppliers to follow suit, even within built environments.
Up to the minute, instant-access data and reporting are
becoming the norm, and the FM sector is only beginning to
implement the technology to keep up.
Understanding the data within their business, and
building timely, valuable reports for clients and managers
was a tediously long process for TC Facilities Management,
which is why it brought onboard Datore, a Business
Intelligence and Advanced Analytics provider, which has
enabled them to fully engage with their company data,
develop insights, and even make predictions of the future.
ESCAPING “EXCEL-HELL”
In too many organisations, Excel spreadsheets are
still standard practice for handling FM data. This is a
disadvantage in a world where everything is on-demand
FOCUS BUSINESS ANALYTICS
DATA INTELLIGENCE
Rebecca Salvatore reports on how TC Facilities Management’s
collaboration with Datore to create business intelligence
dashboards and provide advanced analytics has helped TCFM
support colleagues, manage the COVID-19 pandemic and become
the trusted partner of choice for clients
40 MARCH 2021