FM CAREERS - TRAINING
LATEST JOBS ON FMJ
FACILITIES MANAGER
Salary: £33K per year
Location: Slough
https://bit.ly/2YDanxK
BUILDING MANAGER
Salary: £24k - 26k DOE
Location: North East Cliff, Bournemouth
https://bit.ly/2PhhgSt
HEAD OF PROPERTY
Salary: £55k - £60k per annum +
Location: London
https://bit.ly/2PCbxVZ
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All organisations – whether
public or private sector - want
to ensure that their employees
have an opportunity to grow and
develop their skills and to provide
great people with a solid foundation
for their career. In FM, it can appear
complex to recruit and retain
employees and provide progression
due to various factors – ranging from
the variety of roles within FM and the
di erent skills required in di erent
service areas. Add to this the change
that may occur with client contracts,
and it can seem an insurmountable
issue.
In recent years, there’s been a huge
focus across FM to apply consistent
training to recruit and retain the
right people. At ISS, a far-sighted
partnership with the Fulham Road
Collaborative (FRC) has taken another
step to providing top level training in the
healthcare sector – the creation of the
FRC London Academy .
Healthcare employees need DBS
(Disclosure and Barring Service) checks
due to the sensitive nature of the sector,
however the level of checks can at times
take weeks or months to complete. At
FRC London Academy, training can take
place alongside the DBS checks at the
purpose-built educational centre to
prepare porters, healthcare hosts, food
services employees, security o icers and
healthcare cleaners to hit the ground
running once the clearance has come
through.
LIVE LEARNING
The purpose of the Academy is to
create a live learning experience that
will provide all ISS employees with the
required skills to carry out their chosen
roles, and to a level that not only meets
the expectations of NHS Trust partners,
but exceeds them. From the start,
the NHS Trusts and ISS were in close
agreement about the level on input and
resources required to deliver a holistic
approach. It started with the building,
which provides a fully detailed bed space
and washrooms, a working ward kitchen,
where food hygiene training is provided
as well as group learning spaces, where
the ISS i-Can training can be delivered.
This has the benefit of making the new
recruit fully aware of the environment
in which they will work, alongside the
organisational culture.
The Academy
programme doesn’t
stop at new employees,
it plays a part in the
continued performance
and development of ISS
people and services.
Those needing a
refresher of their service
standards will revisit the
Academy, in addition
those taking on new
roles or require training
on new products and
services, will be invited
back to the Academy to
gain any necessary new
competencies.
TRAINING PROGRAMME
The ISS iCan training
programme - which
gained the Princess
Royal award in 2016
– is designed to improve employee
development along with client’s strategic
business engagement objectives. The
development programme is designed
with Healthcare in mind. Centres of
excellence such as the Royal Brompton
Hospital deliver their acclaimed service
in surroundings built around the
specialist needs of patients with heart
and lung disease and contains a vital
paediatric unit.
In these surroundings, cleanliness is
key, therefore every surface and toy must
be cleaned down quickly, e iciently and
unobtrusively. It takes special training
to achieve this level, which the Training
Academy can support. The child-friendly
environment at the Royal Brompton
has a huge range of surfaces, each with
cleaning protocols to suit the speed and
inevitability of a crawling infant making a
break for the aquarium and managing to
swipe the floor and fish tanks with sticky
hands and runny noses. In a scenario
such as this, new recruits need to be up
to speed as quickly as possible to help
in the treatment of the young patients
who usually have compromised rates of
recovery.
In addition to the role-based training, a
substantial health and safety programme
is part of the training. ISS Healthcare
gained a Distinction in the International
Safety Awards (ISA) for 2018, which
acknowledges the ground-breaking
blended training which involves Virtual
Reality to simulate various scenarios,
alongside expert training in how to use
equipment safely and e ectively.
HEALTHY RESULTS First class FM training delivers First Class people says Chris Ash, Managing
Director of ISS Healthcare, and a partnership with the Fulham Road Collaborative
(FRC) is providing top level facilities management training in the healthcare sector
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